Dink Heckler wrote on 12/14/08 at 11:03:22:
. You have to get on top of it. You should be looking to hire responsible people, incentivise them properly, and keep on top of the workflow to head off any issues before they become black holes. Otherwise you need to think whether you have the right business model.
I support Dink Heckler here 100%. It was not a personal attack, but instead is a series of valid statements and serious concern he has expressed. It is a most valid perspective, and one that I share.
I am certain others do as well, but have not the willingness to post because it is not always so easy for many human beings to do in these troubling and awkward moments of life.
Please notice he does not say it is easy thing to do, only that it is the responsibility of the proprietor to do so. And, he is correct. I have been of all sides of this business issue, as an owner, as a customer, and as a negligent employee (as a young man!)
I am not just venting, but offering serious and justifiable concern that there will some type of backup plan here so that something is put into place much earlier the next time something similar happens. And it will happen. That is a major point. Someone else will pull this exact same stunt. Perhaps in a new guise, with a new spin, but it is most foreseeable. One of the toughest duites all proprietor's face and need to solve is the successful anticipation of problems and obstacles such that viable and workable solutions are ready to go before such foreseeable problems occur.
Mistakes happen, but it is what leaders do AFTERWARDS that define them. Who wants to live the legacy of Captain Edward John Smith?
I like the site (a lot), and just renewed membership and the KID section is/was a big reason. I think it a better path that I (and others) post our concerns while remaining a customer than to quietly sulk away. However, if people/ownership feel otherwise, I understand. I am not sure how long a business model designed to make sure the proprietor is happy will survive as a viable capitalist enterprise. The businesses that seem to last are the ones that make their customer base's happy.
To reiterate: I love the site, love the people (most of them), love the material (most of it), and I want it to succeed (fully). I voted with my $ in the annual election.
I am drkodos and I approve this message.