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Hot Topic (More than 10 Replies) Free Subscription Extension (Read 4819 times)
GMTonyKosten
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Re: Free Subscription Extension
Reply #10 - 02/09/11 at 22:06:03
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Göran wrote on 02/09/11 at 15:17:03:
Neither could I find any info online when my subscription expired.

If you go into 'My Profile' it should tell you exactly when your sub ends, but you should have received a reminder 7 days before the end and another email when it ended.

Göran wrote on 02/09/11 at 15:17:03:
Strange that months delay from ChessPublishing and then I have to account for my where abouts to possibly get access for what I've paid for. Let alone that closing the account is prompt. Would be nice if it was the other way around as well.

Month's delay? The Antis update was online 3 days late. You don't have to account for your whereabouts, I was simply curious.
I don't see how the account's closure could be anything other than prompt, any thing else would be financially risky, to say the least.
Why don't you email support and ask for an extension?
  
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Göran
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Re: Free Subscription Extension
Reply #9 - 02/09/11 at 15:17:03
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Beause I've been traveling and haven't had access to my database. Neither could I find any info online when my subscription expired.

Strange that months delay from ChessPublishing and then I have to account for my where abouts to possibly get access for what I've paid for. Let alone that closing the account is prompt. Would be nice if it was the other way around as well.

It could also be discussed what I should be entitled to for the first 8 days in february. Further the January 1.d4 d5 update arrived at 8.th of Feb on which date my account was closed.

I won't  anymore discuss any why - if you think your policy is good service you don't have to bother anymore either.

« Last Edit: 02/09/11 at 21:40:34 by Göran »  

What kind of proof is that?
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GMTonyKosten
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Re: Free Subscription Extension
Reply #8 - 02/09/11 at 10:35:52
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Göran wrote on 02/09/11 at 01:15:21:
My subscription ended today and I can't access Anti-Sicilian update for January.

The January Anti-Sicilians has been online for a week, why couldn't you access it before?
  
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Göran
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Re: Free Subscription Extension
Reply #7 - 02/09/11 at 01:15:21
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My subscription ended today and I can't access Anti-Sicilian update for January.

I won't pay for another subscription until I've got the full january updates.
  

What kind of proof is that?
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GMTonyKosten
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Re: Free Subscription Renewal
Reply #6 - 12/23/10 at 18:51:49
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Göran wrote on 12/21/10 at 18:12:53:
What it free extension? I have not heard of that before.

I will give former subscribers temporary access to a couple of sections so they can download the late updates they missed out on. Seems only fair.
  
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GMTonyKosten
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Re: Free Subscription Renewal
Reply #5 - 12/23/10 at 18:50:06
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Lou_Cyber wrote on 12/22/10 at 09:39:57:
Alas the system treats this as a new account and I had no chance to use my old username and password. I would appreciate if this would be changed.

Why couldn't you reuse your old account?
Anyway, just email support with your current and old details and I'm sure they will be happy to swap your accounts around.
  
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TicklyTim
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Re: Free Subscription Extension
Reply #4 - 12/22/10 at 10:51:39
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I had that problem.
Also I must have used my second choice even further back before another break.
Hope I remember the new one?!
  
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Lou_Cyber
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Re: Free Subscription Renewal
Reply #3 - 12/22/10 at 09:39:57
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Btw I "renewed" my substription recently after a break of some month.

Alas the system treats this as a new account and I had no chance to use my old username and password. I would appreciate if this would be changed.
  

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TalJechin
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Re: Free Subscription Extension
Reply #2 - 12/21/10 at 19:26:48
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Göran wrote on 12/21/10 at 18:12:53:
What it free extension? I have not heard of that before.


It usually comes up every time there's a delay... As I understand it, you get an extra month if you haven't gotten all the updates you subscribed for.

Here's one example:
http://www.chesspub.com/cgi-bin/yabb2/YaBB.pl?num=1269583762/15
« Last Edit: 12/22/10 at 10:47:08 by TalJechin »  
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Göran
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Re: Free Subscription Renewal
Reply #1 - 12/21/10 at 18:12:53
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What it free extension? I have not heard of that before.
  

What kind of proof is that?
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TalJechin
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Free Subscription Extension
12/21/10 at 16:25:32
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I just remembered to check when my subscription ends:

"Your subscription is due for renewal on 2011-01-06.
You are currently subscribed to      all sections"

And since some sections still say last update: "October" it's a fair bet that at least one section will be lagging behind at the end of New Year's Eve...

And since I might forget to remember to send Tony an email about it next year, it seemed a good idea to post it here. Any others here who also have their renewal date in January could follow suit, saving the need to remember to write later.

Actually, it sounds strange that the system remembers the date, and still you need to manually claim the free extension?!
« Last Edit: 12/22/10 at 10:46:38 by TalJechin »  
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