an ordinary chessplayer wrote on 03/25/19 at 14:22:20:

Thanks for the help. I've tried turning all these on and then back off, but it doesn't make any difference.

an ordinary chessplayer wrote on 03/25/19 at 14:22:20:

The problem with this is that it resets all my user settings, doesn't it? I can't afford to lose my keyboard shortcuts, etc.

an ordinary chessplayer wrote on 03/25/19 at 14:22:20:

This might be it, I recently started using the new Dark default App mode and made the text 125%, I will change these back when I have a few spare moments and see.

an ordinary chessplayer wrote on 03/25/19 at 14:22:20:

The shortcut properties seem OK, although I couldn't find 'Layout' and I didn't get Properties as an option when I clicked on the CB icon on the top left of the program.

GMTonyKosten wrote on 06/30/18 at 09:02:01:

I have recently installed CB13 on a new computer, so it's the 64-bit version rather than the 32-bit version I was using before. Whenever I open a database or game it opens in a mid-size window but 'thinks' it is maximised! So, I can't move it or resize it, but need to first click on the 'Restore down' two squares icon on the title bar (next to the cross on the top right) before I can do anything with it.
As this happens every time I use it, with every window I open, it is starting to get a bit tedious! Has anyone else had this problem, does anyone know how to fix it?

GMTonyKosten wrote on 06/30/18 at 09:02:01:
Same here for CB14, but only for one of my databases (that I noticed).

Long ago we could select different board sizes by CTRL-1, CTRL-2, etc. Now those shortcuts do something else, but I still found CTRL-1 useful in this situation.

I did some hacking around in the .ini file for the one database, but I’m really not sure if that’s what fixed it. The very last thing I did though was open a game, arrange the board to a proper size, then save the game. Now the board behaves the way I want when I click on a game...

I know it has been a while.....but I have been using 13.28 up until recently then it too started to mix-up a database following the use of the "sort" function.
To the person who said they had a reply back from Chessbase, you should thank your lucky stars you did. Technically, I got a reply back as well but that is where began and ended.
I wrote them an e-mail highlighting clearly that this is what their program was doing and that I could provide them evidence of such. Their reply was "It works at our end and I should've backed my database up"
I then wrote back them to saying "Yes, it works on some databases but not others" as per their log release 13.13" and that this error is not as repaired as they think. I also pointed out that Chessbase light 2009 (or CB10) was able to reorder and could they provide me with a copy of the licence I paid for at that time.
There response to this is......????.....well, I don't know. CB help desk auto reply e-mail claims a 24 hour turn around on all queries, my last e-mail was sent 6 days ago.
I have since sent another e-mail but given what as gone on, I do NOT have any high hopes.
I would like to give Chessbase the benefit of any doubt here as computer environments are not always universal, an operating system update here and an operating system update there can either have no significant side effects or it can bugger things absolutely. The thing is, as it stands, Chessbase are not even willing to have any sort of discourse on my issue to help me out.
I am NOT going to recommend you avoid Chessbase products, no not at all but what I would say is, by all means indulge in Chessbase products but very careful when it comes to upgrading. Keep all of your licences no matter how old !! Query all product upgrades! Back up your databases before using their products!!....Just be bloody careful......as getting any assistance from Chessbase is likely to be just as fraught with peril...

Hey guys,  I'm working in the Dvoretsky Endgame Manual (uploaded from a CD many moons ago) on CB13 (most recent build, #27) and noticed that I can't play thru the positions by pressing the F10 key which is what the text says to do, is there a workaround for this?  Haven't worked on this in a very long time as I've been spending my time on the Move by Move ebooks, but decided it was time to brush up on basics again after an embarrassing endgame gaffe.   

I having trouble sending a pgn file of a game using Chessbase 13 and the internet answers are not satisfactory.
I get the following MAPI error when I try to send a game as pgn.

There is no email program associated to perform the requested action.....

I use Outlook so I guess I will have to use something else. Any ideas about how to fix this problem?

Yes, that was good. It really annoyed me as well. I just can't believe it took them that much time to fix it...

GMTonyKosten wrote on 03/09/16 at 22:18:33:


Maybe I was wrong, even with ChessBase version 21 and Windows 10 there is still the same bug - if you close the quick boards they come back again the next time you open ChessBase!
Does anyone else have this problem, or know of a solution?